Frequently Asked Questions
Where is Midland Located?
Our head office is in Dieppe NB and our terminal network reaches from Newfoundland to Ontario, for more information, visit the Locations Page.
Where is my freight?
You can track your shipment online anytime by using our Track Shipments option under Customer Tools. Select Transport or Courier and track by your reference number.
For more information, call 1-888-MIDLAND to speak to a Customer Service Representative or email at firstname.lastname@example.org.
How do I obtain a quote for LTL or courier?
To request an LTL Rate Quote, Log-in to your Account and click on Rate Quotes.
If you don't have a Midland web Account or for a courier quote, email email@example.com or call 1-888-MIDLAND to speak to a Customer Service Representative.
Please include the following information: Company Name, Contact Name, Telephone number, Origin postal code, Destination postal code, Commodity, Weight, Dimensions, Number of pieces/pallets, and any Special Services needed.
If you don't have a Midland web Account, click here to sign up!
Where can I find a blank Bill of Lading?
For a blank LTL Bill of Lading, click here.
You can access these forms and others directly from the Forms and Applications page under the customer Tools section of the website.
What self-serve web services do you offer?
For more information on our self-serve web options, please click here to download our PDF web guide. Transit times and shipment tracking are available without logging in, to take advantage of our full web service offerings you will need to log in. If you don't have a Midland web Account, click here to sign up!
How do I find your Freight Claims form?
All of our forms, including our claim form can be found on the Applications & Forms page.
What is your holiday shipping schedule?
For more information on our Holiday Schedule, go to the Holiday Schedule Page.
How do I order Preprinted Waybills?
Preprinted Waybills can be ordered by completing the online form found in the customer tools section.
How do I view my POD or BOL?
You can retrieve your own pdf copy of your POD and BOL online. This option is found directly on our homepage on the left of the page. It is also found under Customer Tools, Transport Tools, then BOL/POD.
What is the Midland Fuel Surcharge?
Our fuel surcharge is updated weekly; you can find our current and past fuel surcharges by visiting the Fuel Surcharge page, found under Customer Tools. If you would like to be added to the distribution list, please email firstname.lastname@example.org and advise that you would like to be added to the Fuel Notice.
What Value Added Services does Midland offer and how much do they cost?
Our Value Added Services for Transport and Courier can be found under Applications and Forms.
What are your LTL Freight Acceptance Guidelines?
Our LTL Freight Acceptance Guidelines and our can be found under our Applications and Forms
What are Midland's Cubing Guidelines and processes?
This information can be found on our Applications and Forms page under Midland Cubing Guidelines and Midland Cubing Process.
What career options are available at Midland?
For more information on careers, go to the Careers Page
All current positions are listed on the JDI Careers page. The applications process is completed online.
Drivers and Owner Operators can click here, to visit the Drive with Midland page.