Superior Quality Service
Superior Quality Service, or SQS, is a reinforcement of Midland's quality service. As a philosophy of excellence in how we communicate and how we work, SQS is about making a positive impact with our customers. Superior Quality Service is the roadmap to our future success and growth in the trucking industry, creating a stronger value in Midland's name for our customers to invest in.
There are business improvement strategies too. We'll be working on increasing quality by reducing complexity and errors. We aim to reduce waste and inefficiencies that hamper our ability to deliver superior service to our clientele. Lastly, we will optimize our client relationships through the many Touch Zones, or points of contact, we have while moving freight.
After 50+ years of service excellence, Midland has earned a sterling reputation in the industry. Working together for excellence, Superior Quality Service will ensure we stay that way by providing a lasting commitment to continuous improvement and true customer satisfaction.